Got Questions?
Frequently Asked Questions
What is Herbal Med Hub?
Herbal Med Hub is a trusted online wellness and pharmacy store offering herbal remedies, natural root botanicals, wellness supplements, general medications, men’s health support, weight-management products, sleep support, and pain-relief essentials. Our mission is to provide reliable products that support healthier living.
Are your products safe and authentic?
Yes. We source all products from reputable suppliers and verified distributors. All items are handled, stored, and shipped following proper quality-control standards to ensure safety and authenticity.
Do I need a prescription to order?
Some general wellness items and herbal supplements do not require a prescription.
For regulated medications, customers may be required to provide a valid prescription depending on the laws of their region. If documentation is needed, our team will contact you.
Where do you ship to?
We offer domestic and international shipping.
Shipping availability may vary depending on destination restrictions or customs regulations.
How long does shipping take?
Delivery time depends on your location and the shipping option selected:
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Domestic Standard: 4–8 business days
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Domestic Express: 1–4 business days
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International Standard: 7–15 business days
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International Express: 4–8 business days
Full details are available on our Shipping Policy page.
How can I track my order?
Once your order ships, you’ll receive an email with:
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A shipment confirmation
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A tracking number
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A direct tracking link
Tracking information may take up to 24–48 hours to update
What is your return policy?
We offer a 30-day return policy for eligible items.
Items must be unused, unopened, and in their original packaging.
For hygiene and safety reasons, certain wellness, personal-care, and medicinal products cannot be returned.
Full details are listed in our Refund & Return Policy.
What should I do if my order arrives damaged or incomplete?
If your shipment arrives damaged or missing items, contact us within 48 hours with:
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Your order number
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Photos of the packaging
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Photos of the damaged items (if applicable)
We will assist with replacements or refunds based on our policies.
Can I change or cancel my order after placing it?
Orders can be changed or canceled only before they are shipped.
If the order has already been dispatched, cancellation may not be possible.
Contact us immediately for assistance.
How do I reach customer support?
You can contact us anytime via:
📞 Customer Service: +1 (213) 772‑0131
📧 Email: herbalmedhub@gmail.com
💬 Live Chat: Available directly on our website for instant support
🌐 Website: herbalmedhub.com
Do you offer wholesale or bulk purchasing?
Yes. Herbal Med Hub provides wholesale and bulk-order options for select wellness and herbal products.
Contact customer support to discuss pricing, availability, and requirements.
Are my personal details secure?
Absolutely. We follow strict privacy and data-protection standards.
Your information is used only to process your order and improve your customer experience.
Read more in our Privacy Policy.
