Thank you for shopping with Herbal Med Hub. This Shipping Policy explains how we process, handle, and deliver orders placed through herbalmedhub.com.
By placing an order, you agree to the terms outlined below.
1. Order Processing Time
We aim to process and prepare all orders as quickly as possible.
Typical processing times are:
- 24–48 hours for in-stock items
- Orders placed on weekends or holidays are processed the next business day
Processing time is separate from shipping/delivery time.
2. Shipping Methods & Delivery Times
We offer several reliable shipping options. Estimated delivery times include:
Domestic Shipping (Within Country of Operation)
- Standard Shipping: 4–8 business days
- Express Shipping: 2–4 business days
International Shipping
- Standard International: 7–15 business days
- Express International: 4–8 business days
Note: Delivery times vary based on:
- Destination
- Customs clearance
- Local postal services
- Weather and carrier delays
We cannot guarantee exact delivery dates.
3. Shipping Rates
Shipping fees are calculated at checkout based on:
- Delivery location
- Package weight
- Shipping method selected
Promotional or free shipping may apply during special events or minimum-order promotions.
4. Order Tracking
Once your order is shipped, you will receive:
- A confirmation email
- A tracking number
- A link to track your package
Tracking updates may take 24–48 hours to appear.
5. Incorrect or Incomplete Addresses
Please ensure your shipping information is accurate.
Herbal Med Hub is not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to customer error
- Re-shipment costs when the address is incorrect
If your order is returned to us due to an incorrect address, you will be contacted to arrange re-delivery at your expense.
6. Customs, Duties & Import Taxes (For International Orders)
International orders may be subject to:
- Customs duties
- VAT or import taxes
- Clearance fees
These charges are not included in product or shipping costs and must be paid by the customer upon delivery.
We are not responsible for delays caused by customs authorities.
7. Delivery Issues & Lost Packages
If your order shows as delivered but you did not receive it:
- Check with neighbors or household members
- Verify the delivery location
- Contact the shipping carrier
If the carrier confirms the package is lost, contact us, and we will assist in opening a claim.
Herbal Med Hub is not liable for:
- Theft after delivery
- Packages delivered to the wrong location due to incorrect information provided by the customer
8. Damaged or Missing Items
If your package arrives damaged or items are missing:
Contact us within 48 hours of delivery at:
Email: herbalmedhub@gmail.com
Phone: +1 (213) 772‑0131
Provide:
- Your order number
- Photos of the packaging and damaged items (if applicable)
We will assist in replacing or refunding affected items based on our Refund Policy.
9. Order Cancellation
Orders may be canceled before they are shipped.
Once an order is dispatched, it cannot be canceled.
If you wish to cancel an order, contact us immediately.
10. Contact Us
For any shipping-related inquiries, reach us at:
Email: herbalmedhub@gmail.com
🌐Website: https://herbalmedhub.com
Phone: +1 (213) 772‑0131 
Address: 110 16th Street, Suite 1400 Denver, CO 80202